General Terms and Conditions of Sale
Hôtel Brittany Opéra
Hôtel Brittany Opéra
Contents
- General Terms and Conditions
- Changes to the General Conditions
- Terms and Conditions and Use of our Website
- Use of the site
- Online Reservations and Third Party Websites
- Terms of payment and credit card payment process
- Cancellations and no-shows
- Reservations made through other channels
- Accommodation changes by the Hotel Brittany Opera
- Changes to the reservation at the request of the Client
- Identification, damage deposits, extras and housekeeping - Pre-authorization on payment card
- Arrival and Departure Requirements
- Facilities/services included in the price
- Liability for damage to or loss of Customer property
- Liability for damage or loss of property belonging to the Hotel Brittany Opera
- Use of the Hotel Brittany Opera and peaceful enjoyment of the premises for all Visitors
- No Smoking and No Candles Policy
- Access to the rooms by the Management
- Claims
- Children's policy
- Pets
1. General terms and conditions
These terms and conditions apply to all reservations and accommodation agreements entered into between "the Customer" and Hotel Brittany Opera.
Once a reservation is accepted by Hotel Brittany Opera, a contract exists between the Customer and Hotel Brittany Opera; the fact that a Customer makes a reservation indicates the Customer's acceptance of these Terms and Conditions.
2. Amendment of the General Terms and Conditions
These General Terms and Conditions may be amended at any time and without notice. Before making a booking, we recommend consulting the most recent version on our website.
3. General Terms and Conditions and use of our website
The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that he/she is legally bounded by these Terms and Conditions.
All advertised discounted rates are limited offers, subject to availability, and may be subject to a minimum number of nights.
While every effort has been made to ensure the accuracy of the information presented, the Hotel Brittany Opera assumes no responsibility for any errors or omissions and reserves the right to make changes to the information and descriptions of the accommodations listed and its products.
4. Use of the website
The website can only be used by people over the age of 18, who are of legal age to enter into binding contracts.
5. Online Reservations and Third Party Websites
Please note that different Terms and Conditions as well as cancellation policies apply to online reservations made through Reservation Agents and other affiliated sites depending on the city, accommodation and rate type selected.
Please take the time to carefully read the room rate information that is available before you make your online reservation.
6. Terms of payment and credit card payment process
With the exception of the Customer who benefits from the "Non-refundable" rate, the Customer will have to pay the total balance upon departure or arrival using a nominative credit/debit card. They will also have to comply with verification using the latest technology that uses a chip and PIN code.
Upon arrival, the Client will also be required to pay a deposit, either by pre-authorization on their card or by cash payment (see paragraph below on deposits).
The customer opting for our "Non-refundable" rate benefits from our best available prices at the time of booking. Full payment is required at the time of booking and is definitely non-refundable.
As a security measure, our "Non-refundable" customer and those who have made their reservation through a third party and have paid in full for their stay will also be required to validate a pre-authorization of payment on their credit/debit card and provide valid identification upon arrival.
Hotel Brittany Opera accepts all major credit and debit cards.
Hotel Brittany Opera does not accept checks.
The Hotel Brittany Opera reserves the right to validate a prior authorization of payment on credit cards used as a guarantee for reservations corresponding to the amount of the first night of the stay before arrival. Hotel Brittany Opera reserves the right to cancel reservations associated with declined or invalid credit cards.
Credit/debit card transactions will be charged at the local exchange rate; Hotel Brittany Opera is not responsible for any additional charges that may be applied.
7. Cancellations and no-shows
For each Reservation, a Reservation number is issued to the Customer. This number allows the Customer to cancel his or her Reservation when this is made possible by the special conditions applicable to the Tariff reserved by the Customer.
Cancellations must be received by noon (local time) two days prior to the scheduled arrival date for all reservations made through a third party partner. Cancellations of reservations made directly on the hotel website are subject to the conditions stated in the reservation. It is important that you retain the cancellation number sent to you.
If the Client does not show up or attempts to cancel within 48 hours of the scheduled arrival, he/she is considered to be in the "No Show" category and will be charged the full non-refundable amount.
Cancellations are not permitted for the "Non-Refundable" rate, as long as the full amount and any extras have been charged at the time of booking. If you cancel for any reason, or attempt to change your reservation, or do not show up on the day of arrival, your payment is non-refundable.
Customer agrees that the above cancellation fee is a fair and true estimate of the loss that Hotel Brittany Opera should incur for cancellation of a reservation.
8. Reservations made through other channels
Reservations may be made through other sources, including online travel agencies, tour operators or other websites that have different cancellation policies. Please check your confirmation for details.
These agencies/tour operators will be the Customer's primary contact for any questions related to the Booking.
9. Accommodation changes by Hotel Brittany Opera
Whilst every reasonable effort has been made by Hotel Brittany Opera to ensure that bookings made under this agreement are able to be honored, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The Customer acknowledges that Hotel Brittany Opera accepts no responsibility for any loss or damage suffered by or caused to the Customer following the relocation
10. Changes to the reservation at the request of the Client
If the Customer wishes to change his/her reservation (for example, change the dates of stay or the accommodation requested), Hotel Brittany Opera cannot guarantee that it will be able to do so and accepts no responsibility for any loss, damage or additional expenses that may arise in such circumstances.
While changes are not allowed for the Non-Refundable rate, they are allowed for Flexible reservations (subject to availability) if requested no later than 48 hours prior to scheduled arrival. Additional charges may apply if the accommodation rate for the new nights differs from the previous reservation. All requests for changes must be made in writing.
11. Identification, security deposits for damages and extras - Payment card pre-authorization
You will be asked to provide photo identification upon arrival.
The bedrooms can only accommodate the maximum number of guests indicated in the description, and in accordance with the legislation concerning establishments receiving the public. No additional visitors are allowed. Upon arrival, the guest must provide the hotel with the names of all guests staying with him/her. Unfortunately, the names of no additional guests can be added after check-in has been completed.
The Hotel Brittany Opera reserves the right to charge a deposit upon arrival.
A guarantee of 50€ is required per night and per occupied room in addition to the payment of the stay.
Only one payment can be taken, and only the responsible person will assume responsibility for the conduct of the other occupants.
The payment will be used to cover incidental items including, but not limited to, breakage, damage to residence property, cleaning charges due to the room being left in an unacceptably clean condition, and violations of rules such as smoking in the rooms or disturbing other visitors enjoying the hotel. The deposit may also be used by the management team in the event of additional visitors not authorized to use the hotel and its facilities.
At the end of the stay without incident the pre-authorization will be released according to the policy applied by your bank. As a general rule, it takes between 3 and 10 working days, however for some banks this period is extended.
The Customer should note however that with the pre-authorization system, there is no money transfer at the moment, but it will affect the available balance and the spending threshold authorized with the card, as long as the pre-authorization is in progress. Hotel Brittany Opera is not responsible for delays related to pre-authorization releases by credit card companies.
In the event of disturbance to other visitors, or damage to the hotel, the cost to the Hotel Brittany Opera will be deducted from the deposit paid, and only the remaining balance will be returned to the Client.
If such cost exceeds the amount of the bond, the Customer agrees to compensate Hotel Brittany Opera for any damages, additional cleaning costs or other expenses and agrees to pay all costs of recovery including all legal fees, and other expenses.
Customer hereby gives its consent to Hotel Brittany Opera to charge Customer's credit card for all reasonable expenses incurred that are not covered by the Bond.
12. Arrival and departure requirements - Return of keys
The Customer must comply with the regulations imposed by the Hotel Brittany Opera at the time of arrival and departure. Unless otherwise agreed, rooms are generally available from 2:00 pm on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identification of each occupant. When paying online, the guest will be required to carry the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request an alternative method of payment or to cancel the reservation.
To guarantee early arrival (before 12:00 noon) it is necessary to pre-register the room from the previous night. In the event of a no-show in such circumstances, then a fee equivalent to two nights will be charged.
Unless otherwise agreed, all rooms must be vacated and keys returned by 12:00 on the day of departure. By prior arrangement, late departures can be considered for the day of departure. Late departures will incur additional charges. An additional night's accommodation will be charged for all departures after 3pm.
If the Customer fails to check out before 3:00 p.m. on the scheduled departure date without prior authorization, Hotel Brittany Opera reserves the right to remove the Customer's personal belongings from the room and declines all responsibility for any loss or damage to these belongings.
13. Facilities/services included in the price
All rooms are fully furnished and equipped with appliances such as: television, kettle...
Meals and drinks are not included in our product offer unless mentioned in your reservation.
No objects/appliances are to be removed from the room. The list and rates of the objects and services are available at the hotel reception.
All advertised prices include bed linen, towels, access to cable TV and Wifi Internet. The private use of Wifi is subject to French legislation, security and IP address recognition. The user is responsible for the actions committed from his access, even if they were made by a third party.
The advertised price includes the standard hotel service and VAT at the current rate. The tourist tax not included and applicable to all persons 18 years and older, will be collected by the hotel and indicated on the customer's invoice.
14. Liability for damage to or loss of property belonging to the Customer
Unless the negligence of Hotel Brittany Opera is established by an independent body or a court of law, Hotel Brittany Opera shall not be liable for any injury to any person, loss of or damage to the property of any Guest or person staying or visiting the rooms and or its facilities in general.
The Hotel Brittany Opera does not provide insurance for personal effects. Room safe are provided by the hotel and the Client can use them to keep their personal belongings at their own risk. The Hotel Brittany Opera accepts no responsibility for loss or theft.
We strongly recommend that the Client take out travel and car insurance to protect against such losses.
15. Liability for damage or loss of property belonging to the Hotel Brittany Opera
It is the Customer's responsibility to take reasonable care of the room and its contents during their stay at the Hotel Brittany Opera.
The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of your stay, otherwise a charge may be made.
We remind the Client to lock the rooms and close all doors and windows when you leave.
Except in the case of normal wear and tear, you are responsible for any damage to the room or its contents during your stay, which has occurred due to negligence, willful misconduct or irresponsible behavior on your part or the part of the persons occupying the room or their guests. Any damage must be reported immediately to the Management.
16. Use of the Hotel Brittany Opera and peaceful enjoyment of the premises by all visitors
The Client shall not do anything in the accommodation that may violate the Law.
The Customer shall not create any nuisance to other customers or staff members.
The Hotel Brittany Opera authorizes the use of its residential complexes only for personal, appropriate and lawful use.
Hotel Brittany Opera expressly prohibits access to its residential complexes by persons other than those listed on the official reservation document.
Hotel Brittany Opera and the Client agree that no occupancy rights arise from the use of the residence.
The Client is not authorized to re-let/sub-let the room to a third party.
Hotel Brittany Opera reserves the right to refuse entry to the hotel and accommodation to a Guest if, upon arrival, management reasonably believes that the person is under the influence of alcohol or drugs, is improperly dressed or behaves in a threatening, abusive or otherwise unacceptable manner.
Customer shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety procedures and requirements, and registration requirements.
If during a stay, Hotel Brittany Opera receives serious complaints about Customer or Customer behaves in a manner detrimental to the enjoyment of other customers or their guests or Customer is in violation of the Terms and Conditions, then Hotel Brittany Opera reserves the right to terminate Customer's stay without notice and without any obligation to refund any monies.
17. No smoking and no candles policy
All rooms at the Hotel Brittany Opera are by right Non-Smoking. A fee of €350 per stay will be charged if you smoke in the room.
The use of candles or open flames in the room is strictly forbidden.
Any act against the detection and security systems is liable to prosecution.
18. Access to rooms by management
The management team and its authorized personnel may enter the rooms at any time for the purpose of inspecting the room, and carrying out repair or maintenance work.
19. Complaints
Hotel Brittany Opera guarantees to make every reasonable effort to ensure that the accommodation chosen by the Customer is properly equipped and of good quality.
In the event of dissatisfaction, the Customer must immediately inform Hotel Brittany Opera of any complaint, no later than 12 hours after arrival. If Hotel Brittany Opéra does not comply with its guarantee and does not have the ability to correct the problem, Hotel Brittany Opera will choose at its discretion to provide a replacement room (subject to availability) or a partial refund of the price paid.
Hotel Brittany Opera's liability will in no event exceed the amount paid for the rental period.
20. Children's policy
Children under 3 years of age are accommodated free of charge in rooms where a baby bed is available.
21. Pets
Small pets are allowed in the rooms for an additional fee of 15 euros per night.
Guide dogs are allowed in the hotel.